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Customer Service via Twitter?

Posted by admin on February 27, 2016 in Business, Communities, Customer Service, Social Business, The Social Family |

We have seen both “Digital” and “Social” being a playground over the last 3-4 years and now 2016, will be the year of putting all that practice into reality.

Twitter offers your company the opportunity to engage with both your clients and prospective clients whether it is good or bad.

Used correctly, Twitter will be the first port of call for you to assist/help/inform people of what you are doing and what they may be looking for.

Using Twitter as the conversation starter and the public face of your Customer Service will be the way of showing your audience that you offer both “Social Engagement” and “Social Community” that is open to everyone that is your audience to help them with all their needs.

Plus with deep dark Direct Messaging facilities where you are have indepth conversations with your prospective client or customer, the next stage of Customer Service is here……so…….

Twitter is a 24/7 Community – the question is…

 

“Are you ready to bring the Engagement from twitter into your Community?”

 

To learn more on how the implementation of Twitter and Customer Service can add to the ethos of Internal and External Communities, “Influencers”, “Brand Ambassadors” or about what The Social Piggy can do for you and your business when it comes to implementing The Social Family, then please complete the form below…..

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